LimeBike

While helmet laws vary by region, country and city, we strongly recommend wearing one whenever you ride our e-bikes and e-scooters. View local rules for your location in the Lime App Safety Center....

Yes, we have a referral program where you can earn ride credits or discounts for referring friends and family to Lime. How to share your referral linkOpen the Lime app.Tap the gift icon on the top ...

We do our best to offer our riders a simple and affordable service. Review the following if you think you were charged incorrectly for your ride.  Payment pre-authorization hold You may see a pre-a...

Our top priority is ensuring that Lime works for everyone who shares our city's streets and walkways. Only park in designated areas without blocking access to walkways and roads.  How to end your r...

You must verify your Lime account using either your mobile number or your email. When you're asked to verify your account, select email or mobile phone. For email verification, you'll receive an e...

As a policy, rides are non-refundable, except where required by applicable laws.If something goes wrong with your ride, our team will review your case and may, at our discretion, issue a refund or ...

To delete your Lime account, go to Settings in the Lime app menu and select Delete your account. If you don’t see this option, check that you’ve downloaded the latest version of the Lime app (iOS o...

If you need to leave your vehicle, you can pause your ride for up to 15 minutes. This will lock your vehicle so that others cannot use it. At this time, we do not offer pausing for Group Ride. Whe...

If you cannot locate a vehicle that appears on the map, you can prompt the vehicle to emit a sound.  Ensure you have a stable phone or internet connection. Tap the vehicle on the map. Tap Ring (th...

To comply with local rules and regulations, riding and parking zones may restrict where you can ride, your vehicle’s speed, or where you can park your vehicle. In the Lime app, these zones appear a...