Account & Payment

Payments

• Ride costs and rates
• Adding or updating a payment method
• Was I charged incorrectly for my ride?
• Lime's refund policy
• Do I pay if the vehicle is stolen？
• I was charged for a parking penalty

Account Options

• Creating a Lime account
• Find the email or phone number associated with your Lime account
• How to get a tax invoice
• Getting a ride receipt
• Deleting your Lime account

LimePass

• What is LimePass?
• Can I use my LimePass when traveling to a new country?
• New LimePrime for existing subscribers
• LimePass Auto-Reload

Rewards

• How rewards work
• Earn rewards for parking in high-demand areas
• Earn rewards for riding select vehicles

Promotions / Partnerships

• Applying promos to your account
• My promo code didn’t work
• Does Lime have a referral program?
• Renting Lime vehicles with Uber
• Citymapper