Here are some important things to know about promotions.
- You can see the details of your promotions in the ‘Wallet’ section of your app menu.
- If you're not sure whether your promotion applied to your most recent trip, check your receipt for the Promotions line item
- You must enter the promotion code into your Wallet within the validity period for it to apply
- Promotion codes can have expiry dates
- Some promotion codes only apply in specific areas
- Some promotion codes only apply to specific vehicles (i.e. Lime-S or Lime-E)
- Some promotion codes are issued in limited quantities and are applied on a first-come, first-served basis
- Some promotion codes can only be redeemed once per person
- Some promotion codes are only valid for new users who have not taken a ride before.
- Some promotions are unique to a user and cannot be transferred to another user
If you have reviewed the list above and your promo code did not work, please submit a request and we will review further.