How do I start a scooter or bike ride?

Select markets will offer the ability to start a scooter ride with one-tap on the app.  At this time we do not offer one-tap start on bikes. 

To start a ride:

1. Locate a Lime vehicle on the map in the app or on the street.
2. If you’ve located a vehicle on the map, tap “Reserve” to hold it for you while you walk to it
• If one-tap ride start is available, you’ll see a “Start Ride” option on the screen when you get close to your vehicle
• If you don’t see the “Start Ride” option, you can tap the “Scan to Start” button and scan the QR code on the reserved vehicle to start your ride. 
3. If you’ve not reserved your vehicle, tap the “Scan” or “Scan to Start” button and scan the QR code on the reserved vehicle to start your ride.

Note: If you are riding in San Francisco or Chicago, our scooters require a cable lock. Please refer to Using the Cable Lock for details on how to unlock and lock our scooters

Troubleshooting:

• QR Code is damaged/unreadable: You can enter the plate number from the vehicle on the app to start your ride.
• QR Code can’t be read but is not damaged: Tap the flashlight icon on the QR scan screen before attempting to scan the QR code
• Plate number is damaged/unreadable: Please find an alternate vehicle while we fix the issue on this one
• App shows an error:
  • If the error is because of a vehicle issue, our team is aware of it and they are on the way to retrieve it. Please try again with a different nearby vehicle.
  • If the error is due to a missing payment method, insufficient balance, or a pre-authorization failure, add or update your payment method. Once you have updated your information, try again.