Before you start your ride, download the Lime app and create an account. You’ll need to provide a valid phone number or email address and a form of payment.
Starting an e-scooter or e-bike ride
- Locate the Lime e-scooter or e-bike you’d like to use. You can also use the map in the Lime app to locate nearby vehicles.
- If you locate a vehicle on the map, tap Reserve to hold it for 10 minutes.
- In select cities, we offer a one-tap start when you reserve your vehicle. When you get close to the vehicle, you’ll see a Start ride option on your app.
- If you don’t see a Start ride option in your Lime app or have not reserved your vehicle, click Scan or Scan to start and scan the QR code on the e-scooter or e-bike.
Navigating riding and parking zones
Before you start your ride, familiarize yourself with Riding Zones on the map. These may impact where you can travel, your vehicle speed, or where you can park. Refer to this article to learn about Lime riding and parking zones.
Trouble starting your ride
Follow these tips if you’re having difficulties getting started.
- The QR code is damaged or unreadable: If the code isn’t damaged, tap the flashlight icon on the screen and try again. If this doesn’t work or the code is damaged, you can also enter the plate number from the vehicle.
- The plate number is damaged or unreadable: please try another nearby vehicle while our local team fixes this issue.
- The app shows a vehicle error: Please try another nearby vehicle. Our team is aware and, on their way, to retrieve the vehicle.
- The app shows a payment error: You may need to add or update your payment method. After you do so, try again.
Refer to this article if you need help with a vehicle that has a cable lock.
Refer to this article for tips on how to ride a Lime.