How do I pay for a ride?

Lime accepts many different payment methods, depending on the country you are in. The main payment methods available on Lime may include:

• Credit card
• Debit card
• Prepaid card
• Apple Pay: selected locations
• Google Pay: selected locations
• PayPal: selected locations
• Lime Access: selected locations

To see what options are available in your location:

1. Open the app menu by tapping on the icon in the top left corner.
2. Tap Payment

Adding a Payment Method

To take a ride on a Lime vehicle, you must first set up a payment method.

1. Open the app menu by tapping on the icon in the top left corner. 
2. Tap Payment. 
3. On the following screen, select the payment method you would like to add. 
4. Enter and submit your payment details. The Payment screen on the app will update with your new payment method once the details get saved.

To set up this payment method as your default method for future rides, tap on the payment method. A green checkmark will display, indicating that it is now the default payment method. You can always change your default payment method by tapping on another payment method you have saved. 

Using Lime Cash

Instead of charging your payment method for each ride, you can also load funds in advance using a feature called Lime Cash.

To add funds to your Lime Cash balance:

1. Open the app menu by tapping on the icon in the top left corner. 
2. Tap Payment. 
3. On the next screen, tap on the Lime Cash entry. 
4. Select the desired amount to load. 
5. Tap Add funds. This charges the chosen amount to your default payment method. 

Your ride costs are automatically withdrawn from your Lime Cash balance. If the cost of your ride exceeds the amount in your Lime Cash balance, we charge the difference to your default payment method.

To avoid this, you can use Auto reload. This automatically loads an amount of your choosing onto your Lime Cash balance when it’s consumed in full. You can enable Auto reload when first adding funds to Lime Cash or at any time after by following these steps:

1. Open the app menu by tapping on the icon in the top left corner. 
2. Tap Payment. 
3. On the next screen, tap Lime Cash. 
4. Tap Auto reload.
5. On the next screen, tap On and then the amount you’d like to reload each time.

You can turn off Auto reload at any point if you change your mind.

To disable Auto reload:

1. Open the app menu by tapping on the icon in the top left corner. 
2. Tap Payment. 
3. On the next screen, tap Lime Cash. 
4. Tap Auto reload.
5. On the next screen, tap Off.