Why am I still incurring charges after I lock the vehicle?

When your vehicle is still incurring charges:

• Check if you have locked the vehicle correctly. Once locked, you will hear a tone.
• Wait at least one minute for the ride to finish processing after locking the vehicle.
• Please check whether your phone has good cellular data and/or Wi-Fi connection
• Try closing and restarting the app

If none of the above suggestions resolves the issue, please submit a request to customer service and we will refund the charge accordingly after investigating.