If you are having trouble scanning the QR code or get an error message when you try to start a ride, try the following:
- The QR code is damaged or unreadable: If the code isn’t damaged, tap the flashlight icon on the screen and try again. If this doesn’t work or the code is damaged, you can also enter the vehicle's plate number.
- The plate number is damaged or unreadable: If both the QR code and the vehicle plate number are damaged or unreadable, you’ll need to locate another nearby vehicle.
- The app shows a vehicle error: The vehicle requires maintenance. Locate another nearby vehicle. Our team is aware and on their way to retrieve the vehicle.
- The app shows a payment error: You may need to add or update your payment method. After you do so, try again.
If you are still experiencing issues or if you find a private lock on the vehicle, submit a request so our team can assist you.