I was charged incorrectly

Pre-Authorization 

You may see a pre-authorization hold on your card when you start a ride, which will show up as a "pending" charge on your bank statement. This hold ensures there are sufficient funds available to pay for your ride. While this may look like an additional charge, Lime will release this temporary authorization immediately after your ride ends. Our payment issuer will typically remove this charge within 7-12 business days. 

Price was Higher than Expected

Lime charges a fixed rate to unlock a vehicle and then charges per minute as you ride. Rates and promotions may vary by city, day of the week, and time of day. Rides may also be subject to a minimum charge. Please refer to your Lime app for exact costs by tapping on a vehicle on the map or tapping “Scan to Ride” to see the rate. If you want to see a copy of your Lime receipt, refer to the How do I get a copy of my ride receipt article for details.

If you believe you were charged in error after reviewing the information above, Submit a Request so our team can assist you.