LimeBike

While helmet laws vary by region, country and city, we strongly recommend wearing one whenever you ride our e-bikes and e-scooters. View local rules for your location in the Lime App Safety Center....

Yes, we have a referral program where you can earn ride credits or discounts for referring friends and family to Lime.  How to share your referral link Open the Lime app. Tap the gift icon on the ...

We do our best to offer our riders a simple and affordable service. Review the following if you think you were charged incorrectly for your ride. Payment pre-authorization hold You may see a pre-au...

Our top priority is ensuring that Lime works for everyone who shares our city's streets and walkways. Only park in designated areas without blocking access to walkways and roads.  How to end your r...

If you signed up to ride with Lime using your phone number, you must be able to receive text messages on that number. Make sure that you don’t have an SMS blocker on your device and that you are in...

Lime and Uber partner to offer Lime vehicles using the Uber app. How to find a Lime scooter using the Uber app Open the Uber app Tap Services  Select 2-Wheels You’ll see a map showing available ...

As a policy, rides are non-refundable, except where required by applicable laws. If something goes wrong with your ride, our team will review your case and may, at our discretion, issue a refund or...

To delete your Lime account, go to Settings in the Lime app menu and select Delete your account. If you don’t see this option, check that you’ve downloaded the latest version of the Lime app (iOS o...

If you need to leave your vehicle, you can pause your ride for up to 15 minutes. This will lock your vehicle so that others cannot use it. At this time, we do not offer pausing for Group Ride. When...

When you use Lime, you are trusting us with your data. Lime is strongly committed to letting you know how we will collect and use your personal information. Our Privacy Policy can be found here. Th...