I was charged incorrectly

Price was higher than expected

Lime charges a fixed rate to unlock a vehicle and then charges per minute as you ride. Rates and promotions may vary by city, day of the week and the time of day. Rides may also be subject to a minimum charge. Please refer to your Lime app for exact costs by tapping a vehicle on the map or tapping ‘Scan to ride’ to see the rate. If you want to see a copy of your Lime receipt, refer to the How do I get a copy of my ride receipt? article for details.

Pre-authorisation 

You may see a pre-authorisation hold on your card when you start a ride, which will be shown as a ‘pending’ charge on your bank statement. This hold ensures that there are sufficient funds available to pay for your ride. While this may look like an additional charge, Lime will release this temporary authorisation as soon as your ride has ended. Our payment issuer will generally remove this charge within 7-12 working days. 

If you believe that you were charged in error after reviewing the information above, please submit a request so that our team can help you.