LimeBike

Once you add a payment method to your account, you’ll be able to start riding. We accept the following forms of payment: Credit or debit card Prepaid card Apple Pay - selected locations Google Pay...

Once you’ve scanned the vehicle’s QR code in the Lime app, follow these steps to ride a Lime e-scooter or e-bike: Before you ride For safety, wear a helmet when you ride. You must release the kick...

While helmet laws vary by region, country and city, we strongly recommend wearing one whenever you ride our e-bikes and e-scooters. View local rules for your location in the Lime App Safety Center....

We do our best to offer our riders a simple and affordable service. Review the following if you think you were charged incorrectly for your ride. Payment pre-authorization hold You may see a pre-au...

Our top priority is ensuring that Lime works for everyone who shares our city's streets and walkways. Only park in designated areas without blocking access to walkways and roads.  How to end your r...

As a policy, rides are non-refundable, except where required by applicable laws.If something goes wrong with your ride, our team will review your case and may, at our discretion, issue a refund or ...

To delete your Lime account, go to Settings in the Lime app menu and select Delete your account. If you don’t see this option, check that you’ve downloaded the latest version of the Lime app (iOS o...

If you need to leave your vehicle, you can pause your ride for up to 15 minutes. This will lock your vehicle so that others cannot use it. At this time, we do not offer pausing for Group Ride. When...

We are strongly committed to letting you know how we will collect and use your personal information. Our Privacy Policy can be found here. The policies are applicable to data and information collec...

To comply with local rules and regulations, riding and parking zones may restrict where you can ride, your vehicle’s speed, or where you can park your vehicle. In the Lime app, these zones appear a...