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Lime

  • Total activity 128
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  • Followed by 18 users
  • Votes 3
  • Subscriptions 80

Activity overview

Latest activity by Lime
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    Lime created an article,

    Closing your Lime account

    To close your Lime account, please submit a request and our customer support team will help you.

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    Lime created an article,

    Pausing your Ride

    You can pause your ride so that another person cannot use your vehicle. Please note that you will continue to be charged per minute while your ride is paused. In order to stop being charged for yo...

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    Lime created an article,

    Juicer Mode

    HOW TO ACCESS JUICER VIEW If you had been informed of approval, but you’re still unable to see the Juicer mode toggle in your app, please check the following: Does your Rider account phone number ...

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    Lime created an article,

    How do I get a copy of my ride receipt?

    When a ride ends, a receipt is automatically sent out to the email address provided in your Lime account. If you are not receiving receipts, check your spam or junk folder. If you do not have an e...

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    Lime created an article,

    I can't find the vehicle shown on the map

    When this situation occurs, please ‘Ring’ for the vehicle and check for it behind cars, trucks or large structures. Please make sure that you search all open public spaces. If you still cannot fin...

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    Lime created an article,

    I lost an item

    If you believe you have left an item on a bike, please submit a request to our customer support team to check if one of our local operators has found the missing item.

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    Lime created an article,

    I was charged more than once for this ride

    Temp Hold What looks like an extra charge on a ride is likely a temporary authorisation hold, with “Lime Temp Hold” as the bank description on your bill: Authorisation holds on your card may be is...

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    Lime created an article,

    Dispute a Fare

    If you believe you were charged a ride fare incorrectly: Please review the article "How much does Lime cost?" If that doesn't answer your concern, please submit a request so our cus...

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    Lime created an article,

    My vehicle had low or dead battery

    If you started a ride with a low or dead battery vehicle please: File a "damaged vehicle report" through the Lime app, if you are able to scan the vehicle's QR code or can remember th...

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    Lime created an article,

    Common Ride Issues

    If you are experiencing or have experienced any of the below issues during a ride, please submit a request so we can further assist you. I forgot to lock the vehicle. I cannot end my ride. Ride m...