Lime Cash Terms
Thanks for being a loyal Lime user. In connection with the Services, you may load, activate, or
otherwise use Lime Cash, which is subject to these terms and conditions and Lime’s User
Agreement, the terms and conditions of which are expressly incorporated by this reference
(together, the “Lime Cash Terms”). Any undefined, capitalized terms will have the meaning
set forth in the User Agreement. Lime Cash is offered to you by the Lime entity who provides
you with Services under your User Agreement (“Lime”). By loading, activating, or otherwise
using Lime Cash, you expressly acknowledge that you understand and agree to these Lime
Lime Cash is a load amount value in the form of a prepayment made by you through the
Services, including without limitation the Lime Application (“Lime App”). Lime Cash may only
be used and accessed through the Services, and may be used to pay for unlock fees,
reservation fees, and per-minute charges for rides on Lime vehicles that you request through
the Services, to reimburse Lime for any ticket or fine issued due to your use of the Services,
for which Lime pays on your behalf, and as otherwise set forth in the Lime Cash Terms
(collectively, "Charges"). Any additional “Charges” or uses for Lime Cash may be announced through the Services and/or electronically.
Lime Cash may only be loaded in your local currency and can only be used in your country.
Lime Cash is personal to you and cannot be gifted or otherwise transferred to another party.
Lime Cash does not expire before legal periods of limitation, and its purchase and use are not
subject to any fees.
If you have a positive Lime Cash balance and wish to delete your Lime account or otherwise
seek a refund, you may be eligible for a refund of your Lime Cash balance. You may request a
refund by contacting the Lime Help Center at https://help.li.me/hc/requests/new. Any
processed refund may incur a handling fee of 10€ (or the local currency equivalent). If your
Lime Cash balance is below 10€ (or the local currency equivalent), we may advise you to use
the Lime Cash balance for Charges.
From time to time and at Lime’s discretion, Lime may add Lime Cash to your Wallet in
connection with a promotion, contest, or other program, without any purchase from you.
Such promotional amounts are non-refundable.
Once you load Lime Cash into your Wallet, Lime Cash will automatically become your
primary source of funds for the Charges. To use Lime Cash, you must always maintain a valid
alternative payment method in your Lime App. For clarity, Lime Cash cannot be used to pay
for all goods and services requested through the Services. Excluded categories include
without limitation any Charges incurred outside your country, fees for Lime Access or
LimePass, and for products or services accessed outside of the Services. You authorize Lime
to use your alternative payment method to pay for the amount of any Charges exceeding
your Lime Cash available balance and for any Charges that are ineligible for use with Lime
Cash. Lime reserves the right to expand, limit, or otherwise change the scope of goods and
services that may be redeemed using Lime Cash with notice to you through the Services
Lime may withhold or deduct Lime Cash from your account where Lime detects the Lime
Cash was earned through fraudulent behavior or in connection with activity that violates the
User Agreement. If Lime cancels or terminates access to your Lime Cash funds for violating
the User Agreement, your right to use the funds in your Wallet immediately ceases. Lime
may also suspend or otherwise limit your access to your Lime Cash funds and/or the Services
if Lime reasonably suspects fraudulent, abusive or unlawful activity associated with your Lime
account, or to confirm your identity before Lime allows use of your Lime Cash in order to
comply with applicable laws. If your Lime Cash balance is suspended, your alternative
payment method will be used for any Charges incurred. Further, Lime may permanently
suspend or otherwise limit your access to your Lime Cash funds if fraudulent, abusive or
unlawful activity is verified with your Lime account.
You may load Lime Cash as a one-time load, or you may enable the Lime Cash Auto-Reload
feature in your Wallet. If at the time of your purchase of Lime Cash, Lime issues you
supplemental or bonus value as a promotion, you will continue to get such supplemental or
bonus value with each Auto-Reload, provided that Lime reserves the right to modify at its
sole discretion the amount of such supplemental or "bonus" value portion of Lime Cash at
each Auto-Reload, subject to applicable law and provided further that a lowering of the
amount of promotional value you receive upon Auto-Reload will be accompanied by notice
to you and an opportunity to turn off the Auto-Reload feature. The total amount of your
current Lime Cash balances will appear as an aggregate balance in the Lime App. Once
Auto-Reload is enabled, Auto-Reload will remain active and you authorize Lime to
automatically charge your payment method for a new load each time your Lime Cash
reaches 0€ (or the local currency equivalent), for the amount you selected. You can disable
the Auto-Reload feature in the Wallet tab in the Lime App.
Lime is not responsible for, and will not replace, lost, stolen or inaccessible Lime Cash funds.
In the event we modify these Lime Cash Terms such that they materially adversely affect you,
we will notify you of these changes through the Services and/or electronically. The changes
will be deemed to be approved unless you object within 30 days of receiving such
notification. If you object, you may terminate your use of Lime Cash and/or the Services. The
modified Lime Cash Terms shall be deemed to have been approved if you do not exercise
this right of termination. If the prices are adjusted accordingly due to an increase in value
added tax to your disadvantage, you are not entitled to object.