LimeBike

If you signed up to ride with Lime using your phone number, you must be able to receive text messages on that number. Make sure you don’t have an SMS blocker on your device and that you are in an a...

As a policy, rides are non-refundable, except where required by applicable laws.If something goes wrong with your ride, our team will review your case and may, at our discretion, issue a refund or ...

To delete your Lime account, go to Settings in the Lime app menu and select Delete your account. If you don’t see this option, check that you’ve downloaded the latest version of the Lime app (iOS o...

If you need to leave your vehicle, you can pause your ride for up to 15 minutes. This will lock your vehicle so that others cannot use it. At this time, we do not offer pausing for Group Ride. When...

If you cannot locate a vehicle that appears on the map, you can prompt the vehicle to emit a sound.  Ensure you have a stable phone or internet connection. Tap the vehicle on the map. Tap Ring (th...

To comply with local rules and regulations, riding and parking zones may restrict where you can ride, your vehicle’s speed, or where you can park your vehicle. In the Lime app, these zones appear a...

If you're ever involved in an accident while riding with Lime: Check to make sure that you and anyone else involved are safe If there are any injured persons, immediately contact local emergency me...

If you are having trouble scanning the QR code or get an error message when you try to start a ride, try the following: The QR code is damaged or unreadable: If the code isn’t damaged, tap the fl...

In some cities, city regulations may require riders to verify their age in order to ride.  Upon scanning a scooter or bike, you may get prompted to scan or take a photo of your ID. Please ensure th...

If you see a Lime vehicle parked illegally or improperly, such as blocking a pathway or tipped over, please let us know. You can report it using the Lime app. In the app menu, select Help. Select ...