When your vehicle is still incurring charges:
- Check whether you have locked the vehicle correctly. Once locked, you will hear a tone.
- Wait at least one minute for the ride to finish processing after locking the vehicle.
- Please check whether your phone has good mobile data and/or a Wi-Fi connection
- Try closing and restarting the app
If none of the suggestions above resolves the issue, please submit a request to customer service and we will refund the charge accordingly after investigating the problem.