Why am I still incurring charges after I’ve locked the vehicle?

There may be a few reasons you are still getting charged. Check the following:

• Make sure you ended your ride correctly. Once locked, you will hear a tone and receive confirmation in the app.
• Wait at least one minute for the ride to finish processing after you lock the vehicle.
• Make sure your phone has good cellular data and/or Wi-Fi connection.
• Try closing and restarting the app.

If you still have issues after following the above steps, please submit a request to Customer Support.