Why am I still incurring charges after I’ve locked the vehicle?

When your vehicle is still incurring charges:

• Check whether you have locked the vehicle correctly. Once locked, you will hear a tone.
• Wait at least one minute for the ride to finish processing after locking the vehicle.
• Please check whether your phone has good mobile data and/or a Wi-Fi connection
• Try closing and restarting the app

If none of the suggestions above resolves the issue, please submit a request to customer service and we will refund the charge accordingly after investigating the problem.