Why can't I unlock Lime？

Once you have located a Lime on the map, unlock the vehicle either by scanning the QR code on the vehicle or by entering the plate number. If it’s dark, and you are continuing to have a hard time scanning the QR code, you can either enter it manually or you can turn on the flashlight while scanning.

If the app prompts an “under maintenance” message, the vehicle is probably in use by others or under maintenance. Please try another nearby.

If you find a private lock on a Lime or the QR code is damaged. Please report the issue to customer service and try another vehicle.

If none of these issues is applicable, please report the issue to customer service by completing this form.