The first priority of Lime is the safety and well-being of our users. If you are involved in an accident, first make sure you are safe and protected and consult a doctor if necessary.
In order to ensure a safe experience for our users, we are a member of Shomera, one of the best insurance bodies in Israel, in order to provide you with unique insurance coverage when you ride with Lime.
Together with Shomera, we offer the following insurance coverage in Israel, at no additional cost to you.
Warranty coverage for vehicles and third parties:
- Insurance for bodily injury or damage to other vehicles, pedestrians or property.
- Personal accident insurance coverage for bodily injuries that occur while riding a lime, even if you are responsible for the accident.
This means that as long as you comply with our terms of use, over the age of 18 and are involved in an accident (which was unintentional), you are covered.
You can report an accident by following these steps. Reporting an accident does not necessarily mean it will be covered by insurance. Each accident will be examined individually and thoroughly. To report an accident, please email accident@li.me.
For more information on the Guardian Policy please see below: