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Lime

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  • How to request a tax invoice?

    You can submit a request here to get a tax invoice. Please include the following in your request: Is this invoice request for a Business or Consumer Name of the Business or Consumer Address of the...

  • What are Ride Zones?

    Ride Zones appear as shaded areas outlined in red on the map in the Lime app. These zones may restrict your speed or ability to end your ride. Tap on zones in the map to see what type of zone it is...

  • How do I get a copy of my ride receipt?

    When a ride ends, a receipt is automatically sent to the email address associated with your Lime account. If you are not receiving receipts, ensure that your Lime account has an email on file and c...

  • N26 Promotion FAQs

    N26 is a mobile banking platform that has partnered with Lime to give US riders a 50% discount on riders when they use their US N26 card. Terms and conditions apply, please see below for details.  ...

  • Do I pay if the vehicle is stolen?

    You would only be accountable for the vehicle if you did not lock it after your ride is completed, and the vehicle gets stolen as a result. You are responsible from the time the vehicle is unlocked...

  • Why am I still incurring charges after I lock the vehicle?

    When your vehicle is still incurring charges: Check if you have locked the vehicle correctly. Once locked, you will hear a tone. Wait at least one minute for the ride to finish processing after l...

  • Do I need a helmet?

    We strongly recommend that you wear a helmet every time you ride our bikes and scooters. The helmet should be Snell, CPSC, ANSI, or ASTM-approved. It should be sized, fitted, and fastened per the m...

  • Vehicle Problems

    If you encounter any issues with a Lime vehicle that could affect your safety or ability to complete your ride, please stop riding it immediately, end your trip, and do the following: Tap the “!” i...

  • Why can't I find the vehicle shown on the map?

    If you are unable to locate a vehicle that appears on the map, you can try the following: Tap the vehicle on the map. Tap “Ring” for the vehicle to emit a sound and ensure you are in an area with ...

  • ID Scan

    In some cities, city regulations may require riders to verify their age in order to ride.  Upon scanning a scooter, you may be prompted to scan or take a photo of your ID. Please ensure that you ar...