Lime
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How do I get a copy of my ride receipt?
When a ride ends, a receipt gets sent to the email address associated with your Lime account. If you are not receiving receipts, ensure that you have an email on file and check your spam or junk fo...
How do I close my account with Lime?
To close your Lime account, please submit a request here and we will assist you as soon as possible. When contacting us, please provide: The email address associated with your account The reason y...
How do I pause my ride?
You must end your ride via the app to stop getting charged for the ride. For information on how to end your ride, refer to How do I end my ride? Note: Pause is currently not supported on group rid...
How do I subscribe to Lime Prime?
You can subscribe to Lime Prime from the Lime app by following these steps: Open app Click on the person icon in the upper right left corner to expand the menu Click on Lime Prime Follow the prom...
What is Lime Prime?
Lime Prime is a monthly subscription that offers you unlimited free unlocks at a set monthly cost per month. In some cities where we already offer free unlocks, Lime Prime also includes 25% off of ...
What is a Ride Pass?
A Ride Pass offers a combination of benefits at a flat rate. The benefits may include: Vehicle unlocks, Riding time, and/or Vehicle reservations There are two types of Ride Passes: Day Pass: u...
Who do I contact if I have questions about my Juicer account status?
Signing up Once you apply to be a Juicer, your information gets reviewed. Make sure to upload all required documents when completing the signup process. Once the application is reviewed, you will g...
How do I manage my Juicer payments?
Lime offers a Lime Juicer Pay portal for you to see and manage your earnings. To sign up: Refer to the email you receive on your first payment Click on the link in the email to activate your po...
How do I see my Juicer payouts?
You will receive an email summarizing your earnings each day you Juice. To see your total earnings: Access the Lime app Switch to Juicer Mode if needed Tap Earnings For markets that are set on we...
What is Lime's moped suspension and fines policy?
Fine Policy Lime reserves the right to suspend you from riding Lime mopeds or assess fines pursuant to our Fines Policy. Suspensions may be temporary or permanent. These may come into effect if it ...