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What do I do if I was involved in an accident?
If you're ever involved in an accident while riding with Lime: Check to make sure that you and anyone else involved are safe Call local emergency authorities if necessary Once all involved partie...
How does Group Ride work?
Group Ride is a feature that allows one Lime user to unlock multiple scooters with their account. This allows riders to easily make scooter riding a group activity without tandem riding (one person...
Why can't I start a ride on a Lime vehicle?
If you are having difficulties scanning the QR code or get an error message, try these troubleshooting steps: QR Code is damaged/unreadable: You can enter the plate number from the vehicle on the ...
How do I start a scooter or bike ride?
Select markets will offer the ability to start a scooter ride with one tap on the app. At this time we do not offer a one-tap start on bikes. To start a ride: Locate a Lime vehicle on the map in...
How do I pay for a ride?
Lime accepts many different payment methods, depending on the country you are in. The main payment methods available on Lime may include: Credit card Debit card Prepaid card Apple Pay: selected lo...
What is a Ride Pass?
A Ride Pass offers a combination of benefits at a flat rate. The benefits may include: Vehicle unlocks, Riding time, and/or Vehicle reservations Ride Pass options may vary based on the city you...
Ride Pass Terms and Conditions
Ride Pass Terms and Conditions In connection with the Services, you may purchase, activate, access, or otherwise use a Ride Pass, which is subject to these terms and conditions, as may be amended, ...
Was I charged incorrectly?
Pre-Authorization You may see a pre-authorization hold on your card when you start a ride. This will show up as a "pending" charge on your bank statement. This hold ensures there are enough funds ...
Why am I still getting charged after I end my ride?
There may be a few reasons you are still getting charged. Check the following: Make sure you ended your ride correctly. Once locked, you will hear a tone and receive confirmation in the app. Wait ...
Why was I charged a fine for my ride?
It’s important to always end your right correctly. This includes leaving the vehicle upright and in a valid parking area. To comply with city requirements, there are limits on where a ride can end...