Lime
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Involved in an Accident
If you're ever involved in an accident while riding with Lime: Check to make sure that you and anyone else involved are safe Call local emergency authorities if necessary Once all involved partie...
Parking & Locking
For your safety and the safety of others, please make sure you park in designated areas. Parking When using Lime, please park your vehicle outside of the main pedestrian walkway. Do not park in l...
How to ride
Electric Scooter, Bike and Moped Sharing
Any trip. Any time. Anywhere. Lime is an electric scooter, bike and moped-sharing app. Our micro mobility solutions, which include e-bikes, e-scooters, and e-mopeds are available anytime to get yo...
Closing your Lime Account
To close your Lime account, please submit a request to support@li.me and we will assist you promptly. When contacting the Customer Experience team please provide the following: email address asso...
I was charged incorrectly
Pre-Authorization You may see a pre-authorization hold on your card when you start a ride, which will show up as a "pending" charge on your bank statement. This hold ensures there are sufficient f...
Paying for rides
Accepted Payment Methods Lime accepts multiple payment methods, depending on the specific country. Tap “Payment” from the App menu to see what is available in your location. Find below the main pay...
Lime Pass
What is Lime Pass Lime Pass is a service which offers you the ability to purchase various combinations of bundled perks in select markets including: Vehicle unlocks, Time on rides, and/or Vehicl...
I am not Receiving Verification Messages
If you signed up to ride with Lime using your phone number, you must be able to receive text messages on that number. Make sure you don’t have an SMS blocker on your device and that you are in an a...
Starting Your Ride
To start your scooter ride, place one foot firmly on the baseboard and use your other foot to push off against the ground a few times. Once you’ve gained some speed, press on the throttle near your...