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How do I pay for a ride?
Lime accepts many different payment methods, depending on the country you are in. The main payment methods available on Lime may include: Credit card Debit card Prepaid card Apple Pay: selected lo...
What is a Ride Pass?
A Ride Pass offers a combination of benefits at a flat rate. The benefits may include: Vehicle unlocks, Riding time, and/or Vehicle reservations Ride Pass options may vary based on the city you...
Ride Pass Terms and Conditions
Ride Pass Terms and Conditions In connection with the Services, you may purchase, activate, access, or otherwise use a Ride Pass, which is subject to these terms and conditions, as may be amended, ...
Was I charged incorrectly?
Pre-Authorization You may see a pre-authorization hold on your card when you start a ride. This will show up as a "pending" charge on your bank statement. This hold ensures there are enough funds ...
Why am I still getting charged after I end my ride?
There may be a few reasons you are still getting charged. Check the following: Make sure you ended your ride correctly. Once locked, you will hear a tone and receive confirmation in the app. Wait ...
Why was I charged a fine for my ride?
It’s important to always end your right correctly. This includes leaving the vehicle upright and in a valid parking area. To comply with city requirements, there are limits on where a ride can end...
How does Group Ride work?
Group Ride is a feature that allows one Lime user to unlock multiple scooters with their account. This allows riders to easily make scooter riding a group activity without tandem riding (one person...
How much does it cost to ride a Lime vehicle?
Tap the vehicle icon or scan to ride to see the current rate of the vehicle. Lime charges a fixed rate to unlock a vehicle and then per minute to ride. You can see the price for your location and v...
Additional Terms for Rider Battery Swapping
By taking part in a battery swap, you agree to the following additional terms, as may be amended (the “Additional Terms”), in addition to the terms of the User Agreement and the privacy notice, the...
Community Reporting
We expect all Lime riders to respect the rules of the road and the terms of Lime’s User Agreement. If you see a rider violating traffic rules or engaging in dangerous or illegal activity, please le...