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Recent activity by Lime Sort by recent activity Recent activity Votes
  • I was charged incorrectly

    Pre-Authorization  You may see a pre-authorization hold on your card when you start a ride, which will show up as a "pending" charge on your bank statement. This hold ensures there are sufficient f...

  • Paying for rides

    Accepted Payment Methods Lime accepts multiple payment methods, depending on the specific country. Tap “Payment” from the App menu to see what is available in your location. Find below the main pay...

  • Involved in an Accident

    If you're ever involved in an accident while riding with Lime: Check to make sure that you and anyone else involved are safe Call local emergency authorities if necessary Once all involved partie...

  • Lime Pass

    What is Lime Pass Lime Pass is a service which offers you the ability to purchase various combinations of bundled perks in select markets including:  Vehicle unlocks,  Time on rides, and/or Vehicl...

  • I am not Receiving Verification Messages

    If you signed up to ride with Lime using your phone number, you must be able to receive text messages on that number. Make sure you don’t have an SMS blocker on your device and that you are in an a...

  • Closing your Lime Account

    To close your Lime account, please submit a request via our webform and we will assist you promptly. When contacting the Customer Experience team please provide the following:  email address assoc...

  • Parking & Locking

    For your safety and the safety of others, please make sure you park in designated areas.  Parking When using Lime, please park your vehicle outside of the main pedestrian walkway.  Do not park in l...

  • Starting Your Ride

    To start your scooter ride, place one foot firmly on the baseboard and use your other foot to push off against the ground a few times. Once you’ve gained some speed, press on the throttle near your...

  • Keeping Our Cities Safe During COVID-19

      At Lime, our responsibility is to keep our communities healthy & safe.   During the uncertainty caused by coronavirus (COVID-19), please read the steps we are taking to keep our communities safe,...

  • Reporting Damaged Vehicles & Malfunctions

    If you encounter a damaged vehicle, please report it through the Lime app or by contacting our customer support team using this form. Please use another vehicle instead.