Lime
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Involved in an accident
If you're ever involved in an accident while riding with Lime: Check to make sure that you and anyone else involved are safe Call local emergency authorities if necessary Once all involved partie...
How do I pay for my ride?
Adding a Payment Method Upon signing up with Lime, add a payment method to your account by navigating to your "Wallet" in the app menu. You can pay for each ride individually or add funds to your W...
What is LimePass?
LimePass is a subscription service which offers riders the ability to purchase bundled rides in select markets. Open the app, click “LimePass” on the side view menu, review the deal, and click “Pu...
Keeping our cities safe during COVID-19
At Lime, our responsibility is to keep our communities healthy & safe. During the uncertainty caused by coronavirus (COVID-19), please read the steps we are taking to keep our communities safe,...
I was charged incorrectly
Pre-Authorization You may see a pre-authorization hold on your card when you start a ride, which will show up as a "pending" charge on your bank statement. This hold ensures there are sufficient f...
How to request a tax invoice?
You can submit a request here to get a tax invoice. Please include the following in your request: Is this invoice request for a Business or Consumer Name of the Business or Consumer Address of the...
What are Ride Zones?
Ride Zones appear as shaded areas outlined in red on the map in the Lime app. These zones may restrict your speed or ability to end your ride. Tap on zones in the map to see what type of zone it is...
How do I get a copy of my ride receipt?
When a ride ends, a receipt is automatically sent to the email address associated with your Lime account. If you are not receiving receipts, ensure that your Lime account has an email on file and c...
Do I pay if the vehicle is stolen？
You would only be accountable for the vehicle if you did not lock it after your ride is completed, and the vehicle gets stolen as a result. You are responsible from the time the vehicle is unlocked...
Why am I still incurring charges after I lock the vehicle?
When your vehicle is still incurring charges: Check if you have locked the vehicle correctly. Once locked, you will hear a tone. Wait at least one minute for the ride to finish processing after l...