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Lime

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  • Where can I park a Lime moped?

    Lime mopeds may be parked in any street parking spot that is legal for a period of 24 hours. Failing to park in this manner may result in you getting charged for any tickets and associated fees. Do...

  • What are the driver's license and age requirements to rent a moped?

    It’s important that you always carry the required driver’s license when riding Lime mopeds. Account sharing is strictly prohibited and will result in suspension.     License and Age Requirements...

  • What hours are mopeds available to rent?

    Lime’s mopeds are operational from 5 am to midnight in New York City. In Washington, DC mopeds are available 24 hours a day. You cannot start a trip during closed hours. If you are still on your tr...

  • Where do Lime mopeds operate?

    Lime mopeds are currently available in New York City and Washington, D.C.

  • How much does it cost to ride a Lime vehicle?

    Tap the vehicle icon or scan to ride to see the current rate of the vehicle. Lime charges a fixed rate to unlock a vehicle and then per minute to ride. You can see the price for your location and v...

  • My promo code didn’t work

    Here are some important things to know about promotions.  You can see the details of your promotions in the Promos section of your app menu.  If you're not sure if your promotion applied to your m...

  • Do I need a helmet when renting a scooter or bike?

    We strongly recommend that you wear a helmet every time you ride our bikes and scooters. The helmet should be Snell, CPSC, ANSI, or ASTM-approved. It should be sized, fitted, and fastened per the m...

  • How do I pause my ride?

    You must end your ride via the app to stop getting charged for the ride. For information on how to end your ride, refer to How do I end my ride?  Note: Pause is currently not supported on Group Rid...

  • How do I end my ride?

    For your safety and the safety of others, please make sure you park in designated parking spots out of the way of pedestrians and other vehicles. Refer to the in-app guidance for parking rules spec...

  • How do I get a tax invoice?

    For most cases, you can find tax information on your receipts within the History section of the app. You can also submit a request here to get a tax invoice. Please include the following in your re...