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Lime

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  • What do I do if I was involved in an accident?

    If you're ever involved in an accident while riding with Lime: Check to make sure that you and anyone else involved are safe Call local emergency authorities if necessary Once all involved partie...

  • How does Group Ride work?

    Group Ride is a feature that allows one Lime user to unlock multiple scooters with their account. This allows riders to easily make scooter riding a group activity without tandem riding (one person...

  • Why can't I start a ride on a Lime vehicle?

    If you are having difficulties scanning the QR code or get an error message, try these troubleshooting steps: QR Code is damaged/unreadable: You can enter the plate number from the vehicle on the ...

  • How do I start a scooter or bike ride?

    Select markets will offer the ability to start a scooter ride with one tap on the app.  At this time we do not offer a one-tap start on bikes.  To start a ride: Locate a Lime vehicle on the map in...

  • How do I pay for a ride?

    Lime accepts many different payment methods, depending on the country you are in. The main payment methods available on Lime may include: Credit card Debit card Prepaid card Apple Pay: selected lo...

  • What is a Ride Pass?

    A Ride Pass offers a combination of benefits at a flat rate. The benefits may include:  Vehicle unlocks,  Riding time, and/or Vehicle reservations Ride Pass options may vary based on the city you...

  • Ride Pass Terms and Conditions

    Ride Pass Terms and Conditions In connection with the Services, you may purchase, activate, access, or otherwise use a Ride Pass, which is subject to these terms and conditions, as may be amended, ...

  • Was I charged incorrectly?

    Pre-Authorization  You may see a pre-authorization hold on your card when you start a ride. This will show up as a "pending" charge on your bank statement. This hold ensures there are enough funds ...

  • Why am I still getting charged after I end my ride?

    There may be a few reasons you are still getting charged. Check the following: Make sure you ended your ride correctly. Once locked, you will hear a tone and receive confirmation in the app. Wait ...

  • Why was I charged a fine for my ride?

    It’s important to always end your right correctly. This includes leaving the vehicle upright and in a valid parking area.  To comply with city requirements, there are limits on where a ride can end...