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Lime

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  • How to earn ride coupons?

    You can earn Lime credits by successfully inviting friends to ride who are new to Lime. You can do this by sharing your referral code via "Get Free Credits" in the Lime app menu. The Lime credit am...

  • I am not receiving verification messages

    If you signed up to ride with Lime using your phone number, you must be able to receive text messages on that number. Make sure you don’t have an SMS blocker on your device and that you are in an a...

  • Creating a Lime account

    You can create a Lime account using your phone number or Facebook account. If you sign up using a phone number, you will receive a text message with a verification code. Please enter the verificati...

  • Suggestions and feedback

    Lime is dedicated to serving you in the best possible way. Therefore we welcome your feedback and ask you to share your thoughts by contacting customer support. Thank you for riding with us.

  • Reporting illegal parking

    If you find a vehicle that is illegally parked, please report it through our Lime app or by completing this form. Please include the plate number under the QR code. Thank you for your help in keepi...

  • Reporting damaged vehicles and malfunctions

    If you encounter a damaged vehicle, please report it through the Lime app or by contacting our customer support team using this form. Please use another vehicle instead.

  • Pausing your Ride

    You can pause your ride so that another person cannot use your vehicle. Please note that you will continue to be charged per minute while your ride is paused. In order to stop being charged for yo...

  • Privacy Policy

    When you use Lime, you are trusting us with your data. Lime is strongly committed to letting you know how we will collect and use your personal information. Our Privacy Policy can be found here. Th...

  • Juicer Mode

    HOW TO ACCESS JUICER VIEW If you had been informed of approval, but you’re still unable to see the Juicer mode toggle in your app, please check the following: Does your Rider account phone number ...