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Recent activity by Lime Sort by recent activity Recent activity Votes
  • Why can't I unlock Lime?

    Once you have located a Lime on the map, unlock the vehicle either by scanning the QR code on the vehicle or by entering the plate number. If it is dark out, and you are continuing to have a hard t...

  • How to add a promo code?

    To add a (valid) promo code to your account, please go to your “Wallet” which can be found in the app sidebar. Then tap “Add Promo Code”. Once added, it will automatically be applied to your next r...

  • How to earn ride coupons?

    You can earn Lime credits by successfully inviting friends to ride who are new to Lime. You can do this by sharing your referral code via "Get Free Credits" in the Lime app menu. The Lime credit am...

  • I am not receiving verification messages

    If you signed up to ride with Lime using your phone number, you must be able to receive text messages on that number. Make sure you don’t have an SMS blocker on your device and that you are in an a...

  • Creating a Lime account

    You can create a Lime account using your phone number or Facebook account. If you sign up using a phone number, you will receive a text message with a verification code. Please enter the verificati...

  • Suggestions and feedback

    Lime is dedicated to serving you in the best possible way. Therefore we welcome your feedback and ask you to share your thoughts by contacting customer support. Thank you for riding with us.

  • Reporting illegal parking

    If you find a vehicle that is illegally parked, please report it through our Lime app or by completing this form. Please include the plate number under the QR code. Thank you for your help in keepi...

  • Reporting damaged vehicles and malfunctions

    If you encounter a damaged vehicle, please report it through the Lime app or by contacting our customer support team using this form. Please use another vehicle instead.

  • Pausing your Ride

    You can pause your ride so that another person cannot use your vehicle. Please note that you will continue to be charged per minute while your ride is paused. In order to stop being charged for yo...

  • Privacy Policy

    When you use Lime, you are trusting us with your data. Lime is strongly committed to letting you know how we will collect and use your personal information. Our Privacy Policy can be found here. Th...