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Lime

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  • Unlocking

    Once you have located a Lime vehicle, unlock it by scanning the QR code or entering the plate number. If you encounter difficulties scanning the QR code, turn on your flashlight while scanning. If ...

  • Pausing your Ride

    You can pause your ride so that another person cannot use your vehicle. Please note that you will continue to be charged per minute while your ride is paused. In order to stop being charged for yo...

  • Using the Cable Lock

    Our scooters may come with a cable lock. Riders must use this lock to secure the scooter to a bike rack in order to end their ride. Before you start To unlock a scooter, please follow the steps bel...

  • What are Ride Zones?

    Ride Zones appear as shaded areas outlined in red on the map in the Lime app. These zones may restrict your speed or ability to end your ride. Tap on zones in the map to see what type of zone it is...

  • Group Ride

    What is Group Ride? Group Ride is a feature that allows one Lime user to unlock multiple scooters with their account. This allows riders to easily make scooter riding a group activity without tande...

  • Reserve a Vehicle

    You can now Reserve a vehicle in select markets. Open the app, tap on a vehicle pin, and tap “Reserve”. If you don’t see this button, close and update your app. If you still do not see the “Reserve...

  • ID Scan

    In some cities, city regulations may require riders to verify their age in order to ride.  Upon scanning a scooter, you may be prompted to scan or take a photo of your ID. Please ensure that you ar...

  • Do I need a helmet?

    We strongly recommend that you wear a helmet every time you ride our bikes and scooters. The helmet should be Snell, CPSC, ANSI, or ASTM-approved. It should be sized, fitted, and fastened per the m...

  • How old do I have to be to ride Lime?

    You must be the legal age to enter into binding contracts. For most countries, this means you need to be 18 years or older for Lime-E and Lime-S, and 16 years or older for our bikes. Before signing...

  • Creating a Lime Account

    You can create a Lime account using your phone number or Facebook account. If you sign up using a phone number, you will receive a text message with a verification code. Please enter the verificati...