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Lime

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  • How do I get a copy of my ride receipt?

    When a ride ends, a receipt is automatically sent to the email address associated with your Lime account. If you are not receiving receipts, ensure that your Lime account has an email on file and c...

  • Do I pay if the vehicle is stolen?

    You would only be accountable for the vehicle if you did not lock it after your ride is completed, and the vehicle gets stolen as a result. You are responsible from the time the vehicle is unlocked...

  • Why am I still incurring charges after I lock the vehicle?

    When your vehicle is still incurring charges: Check if you have locked the vehicle correctly. Once locked, you will hear a tone. Wait at least one minute for the ride to finish processing after l...

  • Do I need a helmet?

    We strongly recommend that you wear a helmet every time you ride our bikes and scooters. The helmet should be Snell, CPSC, ANSI, or ASTM-approved. It should be sized, fitted, and fastened per the m...

  • Vehicle Problems

    If you encounter any issues with a Lime vehicle that could affect your safety or ability to complete your ride, please stop riding it immediately, end your trip, and do the following: Tap the “!” i...

  • Why can't I find the vehicle shown on the map?

    If you are unable to locate a vehicle that appears on the map, you can try the following: Tap the vehicle on the map. Tap “Ring” for the vehicle to emit a sound and ensure you are in an area with ...

  • ID Scan

    In some cities, city regulations may require riders to verify their age in order to ride.  Upon scanning a scooter, you may be prompted to scan or take a photo of your ID. Please ensure that you ar...

  • My promo code didn’t work

    Here are some important things to know about promotions.  You can see the details of your promotions in the "Wallet" section of your app menu.  If you're not sure if your promotion applied to your...

  • Electric Scooter and Bike Sharing

    Lime is an electric scooter and bike-sharing app. Our micro mobility solutions, which include dockless bikes, e-bikes, and e-scooters, are available anytime to get you anywhere. Simply open the Lim...

  • How old do I have to be to ride Lime?

    You must be the legal age to enter into binding contracts. For most countries, this means you need to be 18 years or older for Lime-E and Lime-S, and 16 years or older for our bikes. Before signing...