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Lime

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  • ID Scan

    In some cities, city regulations may require riders to verify their age in order to ride.  Upon scanning a scooter, you may be prompted to scan or take a photo of your ID. Please ensure that you ar...

  • My promo code didn’t work

    Here are some important things to know about promotions.  You can see the details of your promotions in the "Wallet" section of your app menu.  If you're not sure if your promotion applied to your...

  • Electric Scooter and Bike Sharing

    Lime is an electric scooter and bike-sharing app. Our micro mobility solutions, which include dockless bikes, e-bikes, and e-scooters, are available anytime to get you anywhere. Simply open the Lim...

  • How old do I have to be to ride Lime?

    You must be the legal age to enter into binding contracts. For most countries, this means you need to be 18 years or older for Lime-E and Lime-S, and 16 years or older for our bikes. Before signing...

  • Rules and Regulations

    To ride a Lime-S scooter, you must follow the below rules and conditions: Wear a helmet Check the brakes before riding Abide by all traffic laws Be 18 years of age or older Have a valid driver’s l...

  • Why can't I lock my Lime?

    Having trouble ending your ride? Depending on your phone reception, it may take a few seconds for the app to reflect that the trip has ended. If you are still unable to end your ride, please follow...

  • How do I pay for my ride?

    Adding a Payment Method Upon signing up with Lime, add a payment method to your account by navigating to your "Wallet" in the app menu. You can pay for each ride individually or add funds to your W...

  • How much does Lime cost?

    Lime charges a fixed rate to unlock a vehicle and then charges per minute as you ride. Rates and promotions may vary by city, day of the week, and time of day. Rides may also be subject to a minimu...

  • I was charged incorrectly

    Price was Higher than Expected Lime charges a fixed rate to unlock a vehicle and then charges per minute as you ride. Rates and promotions may vary by city, day of the week, and time of day. Rides ...

  • Parking and Locking

    For your safety and the safety of others, please make sure you park in designated areas.  Parking When using Lime, please park your vehicle outside of the main pedestrian walkway.  Do not park in l...