Lime
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Keeping Our Cities Safe During COVID-19
At Lime, our responsibility is to keep our communities healthy & safe. During the uncertainty caused by coronavirus (COVID-19), please read the steps we are taking to keep our communities safe,...
Reporting Damaged Vehicles & Malfunctions
If you encounter a damaged vehicle, please report it through the Lime app or by contacting our customer support team using this form. Please use another vehicle instead.
Reporting Illegal Parking
If you find a vehicle that is illegally parked, please report it through our Lime app or by completing this form. Please include the plate number under the QR code. Thank you for your help in keepi...
Rules & Regulations
To ride a Lime-S scooter, you must follow the below rules and conditions: Wear a helmet Check the brakes before riding Abide by all traffic laws Be 18 years of age or older Have a valid driver’s l...
Juicer Mode
HOW TO ACCESS JUICER VIEW If you had been informed of approval, but you’re still unable to see the Juicer mode toggle in your app, please check the following: Does your Rider account phone number ...
All About Deploy Tasks
DEPLOY TASK OVERVIEW You have until the prescribed time in the app to drop off a deploy task at a Limehub: Deploy from Warehouse (orange task) - Warehouse will setup Deploy Tasks from warehouse fo...
All About Retrieval Tasks
RETRIEVAL TASK OVERVIEW You have until the prescribed time in your app to drop off a retrieval task at a Limebase You can start juicing with Lime by simply moving scooters from one location to a d...
All About Charging Tasks
CHARGE TASK OVERVIEW You have until the time prescribed in your app to drop off a completed charge task at a Limehub: Charge Task Battery Levels Pick-Up: Varies by market, time, and day (...
All About Dropping Off Tasks
DROPPING OFF Dropping off Limes is the final step before a Juicer gets paid. Key considerations in dropping off include battery level, drop-off location, and dropping off tasks on time. There are...
Scooter Model Overviews: Gen 2.5 and Gen 3
Different cities utilize different models of scooters. Depending what model you use, the size of the scooter, and the best battery charger for it will vary. Gen 3: Length: 45.8 inches Width: 19....