Why can't I lock my Lime?

Having trouble ending your ride? Depending on your phone reception, it may take a few seconds for the app to reflect that the trip has ended.

If you are still unable to end your ride, please follow the steps below:

1. Confirm that you are not in a zone that prevents you from ending your ride by viewing your location in the Lime app. If you are in a zone where locking is not allowed, move the scooter out of the zone to end your ride. Review What are Ride Zones? to see which zones may be affecting your trip.
2. Relaunch the app.
3. Make sure you have a good mobile network connection.

If you are still unable to end your trip, tap the “!” button on the map to let us know and we will end your trip for you.