How do I open the helmet box on a Lime moped?

To access our helmets, tap start ride in the Lime app and press the red button on the helmet case. There are two helmets with each moped: One small and one large. Select the appropriate size, put it on, and fasten your helmet securely. Always return our helmets at the end of your trip.

If you are not able to open the helmet box: 

1. Tap Having trouble on the helmet tutorial page
2. Select The helmet case isn’t unlocking and another unlock request will get sent to the vehicle.