Gen 2.5 Owner's Manual
Scooter info and Lime Store
Lime Gen 2.5 electric scooter travels up to 14 miles on a single charge with speeds up to 15mph. Security features let you lock and unlock your scooter with the Lime app, plus GPS tracking and electronic alarm systems for added security and better peace of mind. Additional details are included in the Lime Gen 2.5 Owner's Manual.
Scooters are currently available to purchase in the United States only for now, excluding the following states:
- New York
How to pair your scooter with the Lime app
To pair your Lime scooter with your Lime app you will need:
- your Lime account email address,
- the scooter frame number,
Once you have all info please follow these instructions to pair your scooter with your Lime account for use.
Payment and Shipping
The price on store includes the scooter and scooter charger. Shipping cost is not included in the price of the scooter. Available payment options are Google Pay, PayPal, or credit card.
You will receive an email with a tracking number once the scooter has shipped. Scooters will be shipped within 30 days after purchase.
Issues with my purchase
In case of any issues during your purchase, delivery, with your vehicle or app please contact our Customer Experience team.
The product must be returned within 30 days of receipt and in the original packaging to receive a full refund. Lime reserves the right to refuse returns for vehicles that are not in its original condition or that exhibit wear or damage.
To request a return, please contact our Customer Experience team explaining the reason for your request. For USA based returns, Lime will provide a shipping label and cover the cost of shipping. Lime shall not be responsible for lost shipments. Once Lime has received the package and determined refund eligibility, the refund will be issued.