There may be a few reasons you are still getting charged. Check the following:
- Make sure you ended your ride correctly. Once locked, you will hear a tone and receive confirmation in the app.
- Wait at least one minute for the ride to finish processing after you lock the vehicle.
- Make sure your phone has good cellular data and/or Wi-Fi connection.
- Try closing and restarting the app.
If you were charged a fine and need more information, refer to this article.
If you still have issues after following the above steps, please submit a request to Customer Support.