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Lime

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  • How do I cancel my LimePrime membership?

    Your LimePrime membership renews automatically each month and is charged to your default payment method. You can cancel your membership at any time. To cancel your membership: Open app Click on th...

  • How do I start a scooter or bike ride?

    Select markets will offer the ability to start a scooter ride with one-tap on the app.  At this time we do not offer one-tap start on bikes.  To start a ride: Locate a Lime vehicle on the map in ...

  • Ride Pass Terms and Conditions

    Ride Pass Terms and Conditions   What is Ride Pass? Ride Pass is a service which offers you the ability to purchase bundled unlocks, rides, and/or minutes in select markets. Ride Pass may be availa...

  • Why was I charged a fine for my ride?

    It’s important to always end your right correctly. This includes leaving the vehicle upright and in a valid parking area.  To comply with city requirements, there are limits on where a ride can end...

  • What is a Ride Pass?

    A Ride Pass offers a combination of benefits at a flat rate. The benefits may include:  Vehicle unlocks,  Riding time, and/or Vehicle reservations Ride Pass options may vary based on the city you...

  • How does Group Ride work?

    Group Ride is a feature that allows one Lime user to unlock multiple scooters with their account. This allows riders to easily make scooter riding a group activity without tandem riding (one person...

  • Why do I have to scan my id?

    In some cities, city regulations may require riders to verify their age in order to ride.  Upon scanning a scooter or bike, you may get prompted to scan or take a photo of your ID. Please ensure th...

  • How do I subscribe to LimePrime?

    You can subscribe to LimePrime from the Lime app by following these steps:  Open app Click on the person icon in the upper right left corner to expand the menu Click on LimePrime Follow the prompt...

  • What is LimePrime?

    LimePrime is a monthly subscription that offers you unlimited free unlocks at a set monthly cost per month. In some cities where we already offer free unlocks, LimePrime also includes 25% off of ea...

  • How do I use a vehicle that has a cable lock?

    Some of our vehicles may come with a cable lock. Riders must use this lock to secure the vehicle to a bike rack to successfully end their ride. You must end your ride in a proper location and lock ...