LimePrime Terms and Conditions
What is LimePrime?
LimePrime is a subscription-based membership available in select markets, which gives you access to a bundled package of free ride starts and/or other benefits such as reservations, scheduled vehicles, riding minutes, or discounted rides, with a choice of automatically renewing subscription durations (e.g., daily, weekly, monthly, quarterly, annual, or another duration as stated) (“Billing Cycle”) as stated in your in-app or email offer (“Offer”). Offers are limited and subject to change.
Which terms apply?
In connection with the Services, you may purchase, activate, access, or otherwise use LimePrime, which is subject to these terms and conditions, the specific terms of your Offer, and Lime’s User Agreement, the terms and conditions of which are expressly incorporated by this reference (together, the “LimePrime Terms”). Any undefined, capitalized terms will have the meaning set forth in the User Agreement. LimePrime is offered to you by the Lime entity who provides you with Services under your User Agreement.
Updates to the LimePrime Terms will be made with notice to you in accordance with section 8.20 of the User Agreement.
Your Offer will include important details and terms, such as the benefit(s) conferred by the LimePrime membership (e.g., the total number of free ride starts, the total number of included riding minutes, whether free reservations are included) (“LimePrime Benefits”), the LimePrime membership fee (“Fee”), and the billing interval (“Billing Cycle”).
How does a subscription-based LimePrime work?
When you buy LimePrime, the Billing Cycle (e.g., monthly, quarterly, annual, or another duration as stated) will automatically renew at the end of your first Billing Cycle and each Billing Cycle thereafter, unless you cancel before the date of your next Billing Cycle. You will be charged and agree to be charged the applicable Fee on the date of purchase for the first Billing Cycle and for each Billing Cycle thereafter in accordance with the Billing Cycle in your Offer and based on the initial purchase date. The first payment of the Fee activates the LimePrime and is the initial purchase date. The Fee will automatically be charged to your selected payment method.
You may cancel your LimePrime within the Lime App at any time prior to your next scheduled payment to avoid further charges. To do this, go to the LimePrime section in the Lime App and cancel the subscription. If you cancel your LimePrime, you will still have access to your LimePrime Benefits until the end of the then current Billing Cycle.
If you fail to pay any amount due, we may with reasonable notice to you, cancel or suspend your LimePrime in accordance with the terms in the User Agreement (see section 4.5 of the User Agreement).
LimePrime may include minutes that you can use with the corresponding LimePrime service within the Billing Cycle (“Riding Minutes”). The amount of Riding Minutes used is calculated based on each eligible ride taken within a Billing Cycle, up to a cumulative total number of minutes which must not exceed the Riding Minutes identified as part of the LimePrime Benefits in your Offer. Please refer to your Offer for details of Riding Minutes before purchasing LimePrime. Partial minutes are rounded up to the nearest whole minute. In the case of a reserved ride, a reservation fee applies unless the LimePrime includes free reservations for the duration stated on the Offer at the time of purchase.
When you subscribe to LimePrime, you agree to these Terms, as well as the specific terms of the Offer. Please refer to your Offer for details before purchasing LimePrime. Standard unlock fees, ride fees, and/or per minute fees apply after the LimePrime Benefits are exhausted. LimePrime has no cash value and is non-transferable. To the extent permitted by applicable law, unless otherwise set out in the User Agreement, any fees paid for a LimePrime are not eligible for refunds or credit, whether used or not. LimePrime is valid only in the country where purchased and is valid only for the vehicle types specified in the Offer. LimePrime may not be available in all regions or to all users. LimePrime cannot be combined, stored, or transferred, and are not valid with Lime Access or with promotion codes or discounts. A host of a Group Ride may only use their LimePrime Benefits for guests if the Offer expressly allows it. Lime may revoke a LimePrime membership, with reasonable notice to you, if your Lime account has been flagged for any suspicious or fraudulent activity. If your LimePrime membership is revoked and you are not at fault, we will give you a pro-rated refund of the advance charges already paid by you, based on the unexpired portion of the then current Billing Cycle.
Your Offer may include a free trial offer (the “Free Trial Offer”) that entitles you to access a LimePrime free of charge for the trial length stated in the Free Trial Offer (“Free Trial”). Your Free Trial begins from the moment that you accept such Free Trial Offer and continues for the trial length stated in the Free Trial Offer (the “Free Trial Period”). By submitting your payment details, you accept the Free Trial Offer and consent to being enrolled in a paid subscription-based LimePrime of the duration stated in the Free Trial Offer after your Free Trial ends. At the end of the Free Trial Period, you will be automatically billed in accordance with the Fee in the Free Trial Offer (your first Billing Cycle and initial purchase date) and at the beginning of each Billing Cycle thereafter in accordance with the Billing Cycle in your Free Trial Offer and based on the initial purchase date. If you decide that you do not want to become a paying user of LimePrime upon the lapse of the Free Trial Period, you must terminate your subscription prior to the end of the Free Trial Period. If you cancel your subscription prior to the end of the Free Trial Period, we reserve the right to immediately terminate your access to the Free Trial. You may only use a Free Trial Offer once, unless we offer you subsequent Free Trial Offers. If you are a current or previous LimePrime subscriber, you may be ineligible for this Free Trial Offer (see Free Trial Offer terms). This Free Trial Offer may only be valid in select locations, for select users, or applicable to specific products only, as determined by Lime and as set forth in the Free Trial Offer. Please note that you will not receive a notice from us that your Free Trial Period has ended or that the paid portion of your LimePrime has begun. Prior to your acceptance of this Free Trial Offer, Lime shall have the right to withdraw or to modify this Free Trial Offer at any time and with no liability to you.