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Lime

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  • Lime Pass

    What is Lime Pass Lime Pass is a service which offers you the ability to purchase various combinations of bundled perks in select markets including:  Vehicle unlocks,  Time on rides, and/or Vehicl...

  • How to report an accident

      Lime's number one priority is the safety and well-being of our users. If you are involved in an accident, first make sure that you are safe and consult a doctor if necessary. In order to guarant...

  • How much does Lime cost?

    Tap the vehicle icon or scan to ride to see the current rate of the vehicle. Lime charges a fixed rate to unlock a vehicle and then per minute to ride. The current valid price for your location and...

  • Lime Cash Terms

    Lime Cash Terms Thanks for being a loyal Lime user. In connection with the Services, you may load, activate, orotherwise use Lime Cash, which is subject to these terms and conditions and Lime’s Use...

  • User Agreement and Terms of Service

    Users may find the updated User Agreement and Terms of Services by using this link.   If Lime Cash is available in your market, you can prepay for certain Lime goods and services by adding Lime Cas...

  • How to request a tax invoice

    You can submit a request here to receive a tax invoice. Please include the following in your request: Is this invoice request for a business or consumer? Name of the business or consumer Address o...

  • What are ride zones?

    Ride zones appear as shaded areas outlined in red on the map in the Lime app. These zones may restrict your speed or your ability to end the ride. Tap zones on the map to see what type of zone it i...

  • Closing your Lime account

    To close your Lime account, please submit a request and our customer support team will assist you.

  • Juicer mode

    HOW TO ACCESS JUICER VIEW If you were informed of approval but are still unable to see the Juicer-mode toggle in your app, please check the following: Does your rider account phone number match th...

  • Pausing your ride

    You can pause your ride so that another person cannot use your vehicle. Please note that you will continue to be charged per minute while your ride is paused. In order to stop being charged for yo...