LimePrime Terms and Conditions
In connection with the Services, you may purchase, activate, access, or otherwise use LimePrime, which is subject to these terms and conditions, as may be amended, and Lime’s User Agreement, the terms and conditions of which are expressly incorporated by this reference (together, the “LimePrime Terms”). Any undefined, capitalized terms will have the meaning set forth in the User Agreement. LimePrime is offered to you by the Lime entity who provides you with Services under the User Agreement.
LimePrime Membership. LimePrime is a subscription-based membership which gives you access to a bundled package of free ride starts and/or other benefits such as reservations, scheduled vehicles, riding minutes, or discounted rides, as stated in your in-app or email offer (“Offer”). Each Offer will include important details and terms, such as the benefit(s) conferred by the LimePrime membership (e.g., the total number of free ride starts, the total number of included riding minutes, whether free reservations are included) (“LimePrime Benefits”), the LimePrime membership fee (“Fee”), and the billing interval (“Billing Cycle”). When you buy a LimePrime membership, you agree to the LimePrime Terms, as well as the specific terms of the Offer. Please refer to your Offer for details before purchasing LimePrime. Standard ride start fees, ride fees, and/or per minute fees apply after all LimePrime Benefits are exhausted.
Supplemental Benefits and Promotions. From time to time, we may offer supplemental LimePrime Benefits or other promotional discounts. The specific terms applicable to such supplemental benefits and promotions will be stated in the Offer. Lime reserves the right to withdraw or to modify any supplemental benefits and/or promotions at any time without prior notice and with no liability.
Fee and Renewal. The Fee for LimePrime is stated in the Offer. You will be charged the Fee for your first Billing Cycle on the date of purchase, which activates your LimePrime membership for the term set forth in your Offer. Unless you cancel, you agree to be charged the Fee at the Billing Cycle stated in your Offer based on the initial purchase date. Your LimePrime will automatically renew at the beginning of each Billing Cycle, and the Fee will automatically be charged to your selected payment method.
Cancellation. You may cancel your LimePrime within the Lime App at any time prior to your next scheduled payment to avoid further charges. To do this, go to the LimePrime section in the Lime App and cancel the subscription. If you cancel your LimePrime, you will still have access to your LimePrime Benefits until the end of the current Billing Cycle.
Free Trial. Your Offer may include a free trial offer (the “Free Trial Offer”) that entitles you to access LimePrime free of charge for the trial length stated in the Free Trial Offer (“Free Trial”). Your Free Trial begins from the moment you accept such Free Trial Offer and continues for the trial length stated in the Free Trial Offer (the “Free Trial Period”). By submitting your payment details, you accept the Free Trial Offer and consent to being enrolled in a paid subscription-based LimePrime of the duration stated in the Free Trial Offer after your Free Trial ends. At the end of the Free Trial Period, you will be automatically billed in accordance with the Free Trial Offer terms and at the beginning of each Billing Cycle. If you decide that you do not want to become a paying LimePrime member upon the lapse of the Free Trial Period, you must terminate your subscription prior to the end of the Free Trial Period. If you cancel your subscription prior to the end of the Free Trial Period, we reserve the right to immediately terminate your access to the Free Trial. You may only use a Free Trial Offer once, unless we offer you subsequent Free Trial Offers. If you are a current or previous LimePrime subscriber, you may be ineligible for this Free Trial Offer (see Free Trial Offer terms). This Free Trial Offer may only be valid in select locations, for select users, or applicable to specific products only, as determined by Lime and as set forth in the Free Trial Offer. Lime reserves the right to withdraw or to modify this Free Trial Offer at any time without prior notice and with no liability.
Limitations; Termination by Lime; Changes to Terms. LimePrime has no cash value and is non-transferable. LimePrime is not eligible for refunds or credit, whether used or not, unless set forth in these terms or as required by applicable laws. LimePrime is valid only in the country where purchased and is valid only for the vehicle types specified in the Offer. LimePrime may not be available in all regions or to all users. LimePrime cannot be combined, stored, or transferred, and are not valid with Lime Access or with promotion codes or discounts. A host of a Group Ride may only use their LimePrime Benefits for guests if the Offer expressly allows it. Lime may terminate your LimePrime membership if we determine, in our discretion, your conduct violates the LimePrime Terms or any applicable law, involves fraud or misuse of the LimePrime membership, or is harmful to our interests or to another user. Lime may update these terms or change any aspect of LimePrime membership at any time, without notice to you. Your continued use of LimePrime after we change these LimePrime Terms constitutes your acceptance of the changes. If you do not wish to accept these changes, you can cancel your LimePrime membership as described above.
Right of Withdrawal. If you are located in the European Economic Area and/or UK, you have the right by law to cancel your order within 14 days of purchase of the LimePrime without providing any reason. Any LimePrime subscription can only be cancelled following the initial subscription and not upon each automatic renewal. To exercise the right of cancel, you must inform Lime of your decision to cancel your order before the 14-day period has expired. You may contact Lime at submitting a request at https://help.li.me/hc/requests/new.
We will reimburse you no later than 14 days from the day on which we receive your cancellation notice. We will use the same means of payment as you used for the transaction, and you will not incur any fees for such reimbursement.
If you used any part of your LimePrime Benefits during the 14-day period, you may be required to pay an amount in proportion to the rides you took through the date we received your cancellation notice.