Lime's number one priority is the safety and well-being of our users. If you are involved in an accident, first make sure that you are safe and consult a doctor if necessary.
In order to guarantee a safe and secure experience for our users, we have teamed up with Allianz, one of the best insurers in the world, to provide you with appropriate cover when you drive a Lime or Jump vehicle.
With Allianz and other internationally renowned insurers, we offer the following insurance coverages in the United Kingdom, at no additional cost to you.
Automobile and third party liability coverage:
Insurance for third party bodily injury or damage to other vehicles, pedestrians or property. Please see the attached documents for further details.
Personal Accident Coverage Insurance for personal injury that occurs while driving a Lime, even if you are responsible. Please see the attached documents for further details.
You can report an accident by following the instructions below. Reporting an accident does not necessarily mean that it will be covered by insurance. Each accident will be reviewed individually and thoroughly.
To report an accident, please complete the following link: UK Accident reporting
Allianz will process the information that you provide and contact you if they require any additional details. Please note that it is very important that you as a rider do not accept liability, do not enter into negotiations or commit to paying or settling third party claims for damages.
For more information on the Allianz policy and certificates, please visit Lime Micromobility | Rider Insurance Certificates