Lime Pass

What is Lime Pass

Lime Pass is a service which offers you the ability to purchase various combinations of bundled perks in select markets including: 

• Vehicle unlocks, 
• Time on rides, and/or
• Vehicle reservations

on Lime vehicles, including Electric Scooters and Bikes. 

Availability

Unfortunately, Lime Pass is not yet available in all areas and for all users. Please check your app to see if it is available to you in your city.  

To access and review your Lime Pass offers:

• open the app, 
• click “Lime Pass” on the side view menu, and
• and review the Lime Pass offer as well as related terms and conditions. 

*In the event Lime Pass does not yet show up in your side view menu, Lime Pass is not currently available to you.

How Lime Pass works

Depending on your location, Lime Pass may be available as a one-time pass or as a subscription-based pass of various durations. The app specifies the exact options available for your area. Unfortunately, Lime Pass is not yet available in all areas and for all users. Please check your app to see if it is available to you in your city.  

There are 3 main types of Lime Pass:

• Day Pass: one day of free unlimited unlocks plus 30 minutes on rides over a 24-hour period
• Unlock Pass: one month of free unlimited unlocks plus unlimited 30-minute reservations
• Unlimited Pass: Unlimited 45-minute rides plus unlimited 30-minute reservations. This can be either a one-time pass good for 30 days or a monthly subscription

Partial minutes used are rounded up to the nearest whole minute. If you reserve a ride, a reservation fee will apply unless the Lime Pass includes free reservations for the duration stated on the offer at the time of purchase. If any services used exceed any benefits from the Lime Pass, overages will be billed to your account for all services which exceed the allotted inclusions in the applicable Lime Pass offer. Lime Pass is valid only in the city where purchased and only on vehicles operated by Lime (i.e. specifically excluding any third-party operators on Lime’s platform). Lime Pass cannot be combined, stored, or transferred, and are not valid with Lime Access, Group Rides, or with promotion codes or discounts. 

How to buy a Lime Pass

To benefit from the Lime Pass you are interested in:

• open the app
• click “Lime Pass” from the side menu 
• Choose from one of the offerings
• Follow the steps described on the screens to complete your purchase

Lime Pass will be activated at the time of purchase. 

The cost and benefits of Lime Pass vary on a market by market basis and can be viewed in the Lime app prior to purchase. In order to start a ride using Lime Pass, there must be a positive Lime Cash balance in your wallet. 

How to renew a Lime Pass 

Renewals only apply for subscription-based Lime Pass. If you purchased a subscription-based Lime Pass, you will be charged the purchase price for your first billing cycle on the date of purchase. The daily Lime Pass is not a subscription-based Lime Pass. 

Unless you cancel, your Lime Pass will automatically be renewed at the beginning of each billing cycle, and the purchase price will automatically be charged to your default payment method. You may cancel your subscription-based Lime Pass at any time. 

To cancel, go to the Lime Pass section in the Lime App and cancel the subscription. By canceling your Lime Pass, you will still have access to all related benefits until the end of the current billing cycle. 

Lime Pass Terms and Conditions

Lime Pass purchases are non-refundable unless otherwise set forth in the Lime Pass Terms that apply to you. You can find the Lime Pass Terms and applicable refund policy that apply to you by going to the Lime Pass section in your Lime App. 

Please note that each Lime Pass:

• is meant solely for personal and individual use. All Lime Pass services are specific to the person who signed up for it and cannot be transferred or shared. 
• can be used only within the area it was originally purchased in, as highlighted in your app. 
• cannot be used for any commercial purposes (e.g. delivery, etc.)
• cannot be combined with any other Lime promotions or discounts, and
• cannot be combined with any other programs such as Lime Access or Group Rides.

Lime monitors Lime Pass usage and reserves the right to revoke, suspend or otherwise block any Lime Pass at any time, with or without notice, prejudice, and/or refund, for any reason, including, without limitation, suspicious behavior and violating the terms and conditions for Lime Pass stated above.